Terms of use

Okriya operates the website with okriya.com domain name and its all sub-domains or websites. These Terms and Conditions ("Terms", "Terms of Service") govern your relationship with okriya.com website (the "Service") operated by Okriya ("us", "we", or "our").

Please read these Terms and Conditions carefully before using our Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for all activities that occur under your account, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Services

Okriya provides comprehensive digital solutions including but not limited to:

Web Design and Development Services

Custom website design and development
Responsive and mobile-friendly website creation
E-commerce website development and online store setup
Content Management System (CMS) integration and development
Website redesign and modernization services
Landing page design and development

Mobile Application Development

Native iOS and Android application development
Cross-platform mobile app development
Mobile app UI/UX design and optimization
App store submission and optimization
Mobile app maintenance and updates

Digital Marketing and SEO Services

Search Engine Optimization (SEO) and organic ranking improvement
Pay-Per-Click (PPC) advertising and Google Ads management
Social media marketing and content creation
Email marketing campaigns and automation
Digital marketing strategy and consultation
Website analytics and performance tracking

Branding and Graphic Design Services

Logo design and brand identity development
Corporate branding and visual identity systems
Print design services including brochures, business cards, and marketing materials
Graphic design for digital and web platforms
Brand strategy development and consultation

Software Development Services

Custom software solutions and web applications
Database design and development
System integration and API development
Software maintenance and technical support
Cloud-based solutions and deployment

UI/UX Design Services

User interface design and user experience optimization
Wireframing and prototyping
Usability testing and design research
Design system development and documentation

Project Engagement and Service Delivery

Project Initiation Process

All projects begin with a comprehensive consultation phase where we assess your requirements, discuss project scope, timeline, and deliverables. A detailed project proposal including specifications, timeline, and pricing will be provided for your review and approval.

Client Obligations and Responsibilities

You agree to provide all necessary materials, content, access credentials, and information required for project completion in a timely manner. You are responsible for reviewing and approving deliverables within the specified timeframes. Delays in client feedback or material provision may impact project timelines and delivery dates.

Content and Materials Policy

All text, images, graphics, and other materials provided by you must be original, properly licensed, or used with appropriate permissions. You warrant that all provided content does not infringe upon any third-party copyrights, trademarks, or other intellectual property rights. Okriya is not responsible for copyright infringement claims arising from client-provided content.

Payment Terms and Conditions

Pricing and Payment Structure

All pricing is quoted in Bangladeshi Taka (BDT) unless otherwise specified in writing. Payment terms and schedules are determined based on project scope, complexity, and duration as outlined in individual project agreements and proposals.

Accepted Payment Methods

We accept payments through authorized channels including bank transfers, mobile financial services (bKash, Nagad, Rocket), and cash payments at our registered office location. Online payment gateway options may be available for certain services.

Late Payment Policy

Invoice amounts not paid within 30 days of the due date will incur a late payment fee of 2% per month on the outstanding balance. Services may be suspended for accounts with payments overdue by more than 45 days. Legal action may be pursued for accounts with outstanding balances exceeding 90 days past due.

Refund Policy

Refunds are considered on a case-by-case basis depending on project stage and deliverables completed. Advance payments are non-refundable once work has commenced. Refund requests must be submitted in writing with detailed justification.

Intellectual Property Rights

Ownership of Deliverables

Upon full payment of all project fees, you will receive complete ownership rights to all custom-developed websites, applications, designs, and related materials created specifically for your project. This includes source code, design files, and documentation as applicable.

Third-Party Components and Licenses

Projects may incorporate third-party themes, plugins, frameworks, or components that remain subject to their respective licensing terms. We will inform you of any third-party components used and their associated licensing requirements. You are responsible for ongoing compliance with third-party license terms.

Portfolio and Marketing Rights

Okriya reserves the right to display completed projects in our portfolio, case studies, and marketing materials unless specifically restricted by confidentiality agreement. We may reference your company name and project details for promotional purposes while respecting reasonable confidentiality requests.

Okriya Proprietary Rights

Our development methodologies, proprietary code libraries, business processes, and internal tools remain the exclusive property of Okriya. Company branding, trademarks, and intellectual property are protected and may not be used without explicit written permission.

Website Hosting and Technical Services

Domain and Hosting Services

While we provide guidance on domain registration and hosting solutions, you retain full ownership and responsibility for your domain name and hosting account. We can assist with setup, configuration, and DNS management but are not responsible for hosting provider performance, security, or availability.

Website Maintenance and Updates

Post-launch support includes a 30-day warranty period covering bug fixes and minor adjustments related to original functionality. Extended maintenance plans are available separately and include security updates, content updates, and ongoing technical support with defined response times.

Technical Specifications and Compatibility

Websites and applications are developed according to current web standards and tested across major browsers and devices. We ensure responsive design compatibility but cannot guarantee perfect rendering across all possible browser versions, devices, or configurations.

Project Timeline and Delivery

Timeline Estimates and Milestones

Project timelines are estimates based on project scope, complexity, and resource availability. Timelines assume timely client feedback, content provision, and approval at designated milestones. Significant scope changes may require timeline adjustments with mutual agreement.

Client Review and Approval Process

You will have specified review periods (typically 5-7 business days) to provide feedback on deliverables. Failure to respond within the review period will be considered approval to proceed. Final project sign-off is required before considering the project complete.

Force Majeure and Unforeseen Circumstances

Neither party will be liable for delays caused by circumstances beyond reasonable control including natural disasters, government regulations, internet infrastructure failures, pandemics, or other force majeure events.

Service Level Agreements and Support

Response Times and Availability

During regular business hours (Sunday to Thursday, 9:00 AM to 6:00 PM Bangladesh time), we strive to respond to communications within 24 hours. Emergency support may be available for critical issues affecting live websites or applications under active maintenance contracts.

Scope of Technical Support

Technical support covers issues directly related to our delivered work and services. Support does not include training on how to use standard software, third-party plugin support, or modifications beyond the original project scope.

Data Protection and Privacy

Client Data Handling

We handle all client data in accordance with our Privacy Policy and applicable data protection regulations. Client data is used solely for project delivery and service provision purposes. We implement appropriate technical and organizational measures to protect data security.

Data Backup and Recovery

While we maintain backup procedures for active projects, clients are ultimately responsible for maintaining their own data backups and disaster recovery plans. We recommend regular backups of all websites, applications, and associated data.

Confidentiality Obligations

Both parties agree to maintain confidentiality of proprietary information, business strategies, technical specifications, and other sensitive information shared during the course of our business relationship. Confidentiality obligations survive project completion and contract termination.

Limitation of Liability and Disclaimers

Service Disclaimers

Our services are provided on an "as is" and "as available" basis. We make no warranties regarding uninterrupted service availability, error-free operation, or specific results from marketing and SEO services. Results may vary based on numerous factors beyond our control.

Liability Limitations

Our total liability for any claims arising from our services is limited to the total amount paid by you for the specific service giving rise to the claim. We are not liable for indirect, consequential, incidental, or special damages including lost profits, data loss, or business interruption.

Client Responsibilities and Assumptions of Risk

You assume full responsibility for the use of delivered websites, applications, and services. You agree to comply with all applicable laws, regulations, and third-party terms of service. You are responsible for obtaining appropriate licenses, permits, and approvals for your business operations.

Termination and Contract Completion

Project Termination by Client

You may terminate active projects with 30 days written notice. Payment is due for all completed work, incurred expenses, and applicable cancellation fees based on project stage. Completed work may be delivered upon payment of outstanding amounts.

Termination by Okriya

We reserve the right to terminate service agreements for non-payment, breach of terms, inappropriate conduct, or requests for illegal or unethical work. Upon termination, we will provide completed work upon payment of outstanding invoices.

Effect of Termination

Upon termination, both parties' ongoing obligations cease except for payment obligations, confidentiality commitments, and intellectual property rights as defined in this agreement.

Dispute Resolution and Legal Matters

Governing Law and Jurisdiction

This agreement is governed by the laws of Bangladesh. Any legal disputes will be resolved exclusively in the appropriate courts of Bangladesh. Both parties consent to the jurisdiction of Bangladesh courts for all legal proceedings.

Alternative Dispute Resolution

Before pursuing legal action, parties agree to attempt resolution through good faith negotiation. If direct negotiation fails, disputes may be submitted to mediation with a mutually agreed mediator, with costs shared equally between parties.

Severability and Enforceability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions continue in full force and effect. Invalid provisions will be modified to the minimum extent necessary to achieve their intended purpose.

Digital Marketing Services Specific Terms

SEO and Marketing Results

Search engine optimization and digital marketing results depend on numerous factors including competition, algorithm changes, content quality, and market conditions. We do not guarantee specific rankings, traffic levels, or conversion rates. Our services focus on implementing best practices and proven strategies.

Third-Party Platform Policies

Digital marketing services may involve third-party platforms (Google, Facebook, etc.) with their own terms of service and policies. Changes to platform policies or algorithms may affect service delivery and results. We will adapt strategies as needed to maintain compliance.

Website Terms of Use

Permitted Website Use

Our website is intended for lawful purposes only. Prohibited activities include but are not limited to: attempting to breach security measures, automated data collection without permission, transmitting harmful code or content, and any activity that could damage or impair website functionality.

User-Generated Content

Any content you submit through our website (contact forms, comments, etc.) must be accurate, lawful, and not infringe upon third-party rights. We reserve the right to remove inappropriate content and may use submitted information to improve our services.

Website Availability and Performance

While we strive to maintain continuous website availability, we cannot guarantee uninterrupted access. Scheduled maintenance, technical issues, or circumstances beyond our control may affect availability. We are not liable for any damages resulting from website downtime.

Updates to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Updates will be posted on this page with a revised "last updated" date. Continued use of our services after changes constitutes acceptance of the modified terms. We recommend reviewing this page periodically for updates.

For significant changes that materially affect your rights or obligations, we will make reasonable efforts to provide additional notice through email or prominent website announcements.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Okriya - Web Design Company in Bangladesh

Email: [Insert Email Address]
Phone: [Insert Phone Number]
Website: https://okriya.com
Office Address: [Insert Complete Address], Dhaka, Bangladesh
Business Hours: [Insert Business Hours]

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

These Terms and Conditions are effective as of [Insert Date] and were last updated on [Insert Date].